Terms and Conditions of Sale
Article 1 – Definitions
These Terms and Conditions of Sale (hereinafter the "T&Cs") are offered by the company bellelumine.
The following terms are used throughout:
"Site": the website "https://bellelumine.com" and all of its pages, the exclusive property of the Company.
"Products" or "Services": all products (goods) and services that may be purchased or subscribed to on the Site.
"Seller": bellelumine, a legal entity or individual, offering its Products or Services on the Site.
"Customer": the internet user, whether an individual or a professional, making a purchase of Product(s) or Service(s) on the Site.
"Consumer", in accordance with the definition set out in the preliminary article of the French Consumer Code: "any individual acting for purposes which are outside their trade, business, craft or profession."
Internet users visiting the Site and interested in the Products and Services offered by the Seller are invited to carefully read these T&Cs, to print and/or save them on a durable medium, before placing an order on the Site.
The Customer acknowledges having read the T&Cs and accepts them in full.
Article 2 – Application of the T&Cs and purpose of the Site
The Seller reserves the right to modify these T&Cs at any time by publishing a new version on the Site.
The T&Cs applicable to the Customer are those in force on the day their order is placed on the Site.
Legal information regarding the host and publisher of the Site, the collection and processing of personal data, and the terms of use of the Site are provided in the general terms of use, the legal notice, and the data charter of this Site.
This Site offers the online sale of beauty products.
The Site is freely and openly accessible to all Customers. The purchase of a Product or Service implies the Customer's unreserved acceptance of these T&Cs in full, and acknowledgment of having fully read and understood them. This acceptance may, for example, take the form of the Customer checking a box corresponding to the acceptance statement for these T&Cs, such as "I acknowledge that I have read and accepted all of the Site's general terms." Checking this box shall be deemed to have the same value as a handwritten signature by the Customer.
Acceptance of these T&Cs assumes that Customers have the legal capacity required to do so. If the Customer is a minor or does not have such legal capacity, they declare that they have the authorization of a guardian, custodian, or legal representative.
The Customer acknowledges the evidentiary value of the Seller's automatic recording systems and, unless proven otherwise, waives the right to dispute them in the event of a dispute.
Any Order for Products implies the Customer's unreserved acceptance of, and full adherence to, these Terms and Conditions of Sale, which take precedence over any other document: catalogs, advertisements, notices, unless expressly and previously agreed otherwise by the Company.
Article 3 – Customer service
The Site's customer service department can be reached by email at: "contact@bellelumine.com", by form, or by mail at the address indicated in the legal notice. The Customer must indicate their first name, last name, the subject of their request, and their Order number in the email.
For any professional inquiries (partnerships, media, contract proposals), the Company can only be reached by email at contact@bellelumine.com.
Article 4 – Order process and description of the purchasing process
The Products and Services offered are those listed in the catalog published on the Site. Each product is accompanied by a description prepared by the Seller based on the descriptions provided by the supplier.
Photos on the Site are not contractually binding and may vary noticeably from the actual items photographed. These variations are due to the display settings of different screens and cameras, product lighting, camera angle, etc.
The term "Cart" is defined below as the intangible object grouping together all Products or Services selected by the Customer on the Site for the purpose of a purchase by clicking on these items. To place an order, the Customer selects the Product(s) they wish to order by adding them to their "Cart," the contents of which may be modified at any time.
- The Customer places the Order via the Site: the Customer records and confirms the Order on the Site.
- To place an order on the Site, the Customer freely selects one or more Products from the Site's catalog by clicking the "Add to Cart" button. On the "Cart" page, the Customer can review the details of their Order and correct any errors before confirming it.
- On the "Information" page, the Customer must enter their contact information. They may opt to receive order tracking by email by checking the appropriate box.
- On the "Shipping" page, the Customer must select their preferred shipping method from those offered.
- On the "Confirmation" page, the Customer must enter their payment details as well as their billing address. The Customer may also enter a promotional code if they have one.
- A complete summary of the Order appears. The Customer may modify any element of the Order before finalizing it. The Customer is responsible for any errors relating to the Order, the Products, and contact information.
- The sale is validly formed once the Customer confirms the Order by clicking the "Complete my order" button, has accepted the Terms and Conditions of Sale, and has made payment according to the method chosen, subject to the exercise of the right of withdrawal.
The order validation date corresponds to the date on which full payment of the total price, inclusive of all taxes, is duly confirmed as received.
Article 5 – Prices and payment terms
Unless otherwise stated, prices listed in the catalog are understood to be in Euros, inclusive of all taxes, taking into account VAT applicable on the day of the order, and excluding any applicable processing and shipping fees.
bellelumine reserves the right to pass on any change in the VAT rate to the price of Products or Services. The Seller also reserves the right to modify its prices at any time. However, the price listed in the catalog on the day of the order shall be the only price applicable to the Customer.
The Customer may place an order on this Site and make payment by Credit Card, Bancontact, Apple Pay, or PayPal. Card payments are made using secure transactions provided by an online payment platform provider.
This Site has no access to any data relating to the Customer's payment methods. Payment is made directly to the bank or payment provider receiving the Customer's payment. In the case of payment by bank transfer, the delivery times defined in the "Deliveries" section of these T&Cs shall only begin to run from the date the Seller actually receives payment, which the Seller may prove by any means. Product availability is indicated on the Site, on each Product's description page.
bellelumine will archive order forms and invoices on a reliable and durable medium constituting a faithful copy. Computerized records shall be considered by the parties as proof of the communications, orders, payments, and transactions that occurred between the parties.
Article 6 – Deliveries
Shipping fees will be indicated to the Customer before any payment. The Site has no geographic delivery restrictions; orders may be shipped anywhere in the world. Delivery times indicated when ordering are for information purposes only and remain subject to possible delays from postal services or other particular circumstances preventing delivery (strikes, extreme weather, etc.).
In the event of delivery of a Product outside the territory of the European Union and to French overseas territories, the Customer declares themselves the importer of the Product and accepts that in such cases, the Seller may be unable to provide accurate information regarding the total amount of customs duties, formalities, or import taxes applicable in the country where delivery of the Product is requested.
Unless otherwise indicated on the Site during the order process or in the description of the Products ordered, the Seller commits, in all cases, to delivering the Products within a maximum of thirty (30) days after the conclusion of the contract with a Consumer Customer.
For hand deliveries, the customer may refuse a package at the time of delivery if they notice an anomaly relating to the delivery (damage, missing Product compared to the delivery note, damaged package, broken Products, etc.); any such anomaly must then be noted by the Customer on the delivery note in the form of handwritten reservations, accompanied by the Customer's signature. The Customer must at the same time confirm these reservations by registered letter with acknowledgment of receipt; if the letter is "delivered," customer service may ask for additional information as well as an official document from the postal carrier addressing their claim regarding the corresponding tracking number. The Seller will then do everything possible to ensure the Customer's satisfaction, in particular by offering to resend the products at its own expense.
If the Customer's package is returned to the Seller by the postal service or other postal providers, the Seller will contact the Customer upon receipt of the returned package to ask how they would like to proceed with their order. If the Customer refused the package by mistake, they may request that it be resent, subject to prior payment of postage fees for the new shipment. Postage fees must be paid even for orders where shipping was originally offered free of charge.
In the event of a delivery or exchange error (if the right of withdrawal applies, i.e. if the Customer is a Consumer and the contract entered into to acquire the Product or Service allows for withdrawal), any product to be exchanged or refunded must be returned to the Seller in its entirety and in perfect condition. Any defect resulting from mishandling or misuse by the Customer cannot be attributed to the Seller.
Any delivery delay beyond the date or timeframe indicated to the Consumer Customer at the time of their order, or, in the absence of a stated date or timeframe at the time of order, exceeding thirty (30) days from the conclusion of the contract, may result in the cancellation of the sale at the initiative of the Consumer Customer, upon written request sent by registered letter with acknowledgment of receipt; if the letter is "delivered," customer service may ask for additional information as well as an official document from the postal carrier addressing their claim regarding the corresponding tracking number. The Seller will then do everything possible to ensure the Customer's satisfaction, in particular by offering to resend the products at its own expense.
Article 7 – Right of withdrawal and withdrawal form
The Consumer Customer has fourteen (14) business days from the date of receipt of the product ordered to withdraw from the purchase. They must return any product that does not suit them and request an exchange or refund without penalty, except for return shipping costs, within fourteen days of bellelumine's receipt of the refund request.
The Product must be returned in perfect condition, unopened and unused. The Consumer Customer will find below a standard withdrawal form for an order placed on the Site, to be sent to bellelumine. It is understood that the Customer will bear the cost of returning the Product in the event of withdrawal.
The Customer is advised to return the item using a trackable shipping method. Otherwise, if the returned package does not reach the Seller, it will not be possible to initiate an inquiry with postal services to request that they locate it.
The refund will be made using the same payment method used by the Customer for the original transaction, unless the Customer expressly agrees for the Seller to use another payment method, and provided the refund does not incur any cost to the Customer.
The Seller also reserves the right to defer the refund until the Product has been received, or until the Customer has provided proof of having shipped the Product, if no such proof has previously been provided.
In the event of a decrease in the value of the Products resulting from handling other than that necessary to establish the nature, characteristics, and proper functioning of the Product(s), the Customer's liability may be engaged.
In accordance with Article L121-17 of the French Consumer Code (the "Hamon Law") of June 2014, the Consumer Customer will find below a standard withdrawal form for an order placed on the site:
Withdrawal Form
(Please complete and return this form only if you wish to withdraw from the contract.)
To the attention of:
bellelumine
I/We () hereby notify you of my/our () withdrawal from the contract for the sale of the goods below:
Order number:
Last name/First name:
Phone number:
Email address:
Postal address:
Reason for the request:
- Exchange* (please specify the desired product)
- Refund* (please attach full bank details including IBAN and BIC)
Signature of the Customer(s) (only required if this form is submitted on paper):
Date:
() Delete as applicable.*
Article 8 – Product Warranty
Legal provisions to be reproduced
The legal guarantee of conformity applies independently of any commercial guarantee that may be granted.
The consumer may decide to invoke the warranty against hidden defects in the item sold under Article 1641 of the French Civil Code, unless the seller has stipulated that it shall bear no warranty obligation; should this warranty be invoked, the buyer may choose between rescission of the sale or a reduction in the sale price in accordance with Article 1644 of the French Civil Code. The buyer has a period of two years from the discovery of the defect to exercise this right.
The postponement, suspension, or interruption of the limitation period may not have the effect of extending the extinctive prescription period beyond twenty years from the date the right arose, in accordance with Article 2232 of the French Civil Code.
All items purchased on this site benefit from the following legal guarantees, provided for under the French Civil Code:
Legal guarantee of conformity
The Seller is required to deliver goods that conform to the contract entered into with the Consumer Customer and to address any lack of conformity existing at the time of delivery of the Product. The guarantee of conformity may be invoked if a defect existed on the day the Product came into the Customer's possession.
However, it is the Customer's responsibility to prove that the defect existed at the time the Product came into their possession.
"In the event of a lack of conformity, the buyer chooses between repair and replacement of the goods. However, the seller may decline to follow the buyer's choice if doing so would involve a cost that is clearly disproportionate in comparison with the other option, taking into account the value of the goods or the significance of the defect. In this case, the seller must proceed, unless impossible, according to the option not chosen by the buyer."
Legal guarantee against hidden defects
In the event of non-conformity of a delivered Product, it may be returned to the Seller, who will proceed with an exchange. If an exchange is not possible (obsolete Product, out of stock, etc.), the Customer will be refunded the amount of their order by check or bank transfer. The costs of the exchange or refund process (in particular return shipping costs for the Product) shall then be borne by the Seller.
Article 9 – Liability
The Seller, bellelumine, cannot be held liable for non-performance of the contract due to the occurrence of a force majeure event. With regard to purchased Products, the Seller shall bear no liability for any indirect damages arising hereunder, including loss of business, loss of profit, damages, or costs that may occur.
The choice and purchase of a Product or Service are made under the sole responsibility of the Customer. The total or partial inability to use the Products, particularly due to hardware incompatibility, shall not give rise to any compensation, refund, or liability on the part of the Seller, except in cases of a proven hidden defect, non-conformity, defectiveness, or the exercise of the right of withdrawal where applicable, i.e. if the Customer is not a Consumer Customer and the contract entered into to acquire the Product or Service allows for withdrawal, in accordance with Article L 121-21 of the French Consumer Code.
The Customer expressly acknowledges using the Site at their own risk and under their sole responsibility. Under no circumstances shall bellelumine be held liable for:
- any direct or indirect damage, in particular loss of profits, loss of earnings, loss of customers, or loss of data, that may result from use of the Site, or conversely from the inability to use it;
- any malfunction, unavailability of access, misuse, poor configuration of the Customer's computer, or use of a browser rarely used by the Customer;
- the content of advertisements and other links or external sources accessible to Customers from the Site.
The Seller's liability therefore cannot be engaged if the characteristics of the Products differ from the images shown on the Site, or if such images are erroneous or incomplete.
Article 10 – Force majeure
In accordance with Article 1218 of the French Civil Code, events beyond the parties' control that they could not reasonably have foreseen and could not reasonably avoid or overcome, insofar as their occurrence renders the performance of obligations completely impossible, shall be considered as cases of force majeure or fortuitous events.
The occurrence of a case of force majeure shall automatically suspend the execution of the Order.
Beyond a period of ninety (90) calendar days, if the parties observe that the case of force majeure persists, the Order may be cancelled by either party, and the sales contract terminated. To this end, the more diligent party must send the other party a registered letter with acknowledgment of receipt terminating said sales contract.
The effective date of termination shall be the date the letter is first presented. In this case, neither party may claim damages, unless otherwise agreed by both parties.
Article 11 – Intellectual property rights
All elements of this Site belong to the Seller or to a third-party agent, or are used by the Seller with the authorization of their owners.
All texts, comments, works, illustrations, and images, whether visual or audio, reproduced on the Site are protected under copyright law, trademark law, image rights, and patent law. No one is authorized to reproduce, exploit, redistribute, or use, in any way whatsoever, even partially, elements of the Site. Any simple or hyperlink is strictly prohibited without the Company's express written consent. In all cases, any link, even if tacitly authorized, must be removed upon simple request by the Company.
Only use of the Site for private purposes, subject to different or more restrictive provisions of the French Intellectual Property Code, is authorized.
Any total or partial reproduction of the Company's catalog is strictly prohibited. Any other use constitutes infringement and is punishable under Intellectual Property law, unless prior authorization has been granted.
Any reproduction, representation, or adaptation of logos, text content, images, or videos, this list being non-exhaustive, is strictly prohibited and constitutes infringement.
Any Customer found guilty of infringement is liable to have their account deleted without notice or compensation, and without such deletion constituting any form of damage to them, without prejudice to any subsequent legal action against them at the initiative of the Seller or its agent.
The trademarks and logos contained on the Site may be registered by bellelumine, or possibly by one of its partners. Any person reproducing, representing, combining, broadcasting, or rebroadcasting them is liable to the penalties provided for under Articles L.713-2 et seq. of the French Intellectual Property Code.
Article 12 – Processing of personal data
- The Company collects the Customer's data:
- a) in order to process and follow up on the Customer's Order on its Site; (and/or)
- b) in order to be able to contact you regarding various events related to the Company, including in particular Product updates and customer relationship management; (and/or)
- c) in order to collect information allowing us to improve the Site and our Products (in particular through cookies).
The data collected is processed by the Site's contracted service providers, who are responsible for packaging and distributing ordered Products, as well as by the hosting provider, Shopify Inc., whose servers are secure and protected by a firewall.
The data collected is retained by the Company only for the time corresponding to the purposes of the collection described above, which shall not, in any event, exceed five (5) years.
In accordance with Law No. 2018-493 of June 20, 2018 relating to the protection of personal data and Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016, known as the General Data Protection Regulation (GDPR), the Customer has the right to access, modify, rectify, delete, or object, on legitimate grounds, to the processing of their data.
The Customer may exercise these rights by email at contact@bellelumine.com.
Article 13 – Comments and other user submissions
If the Customer sends ideas, suggestions, or other material, whether online, by email, by mail, or otherwise (collectively, "comments"), whether requested by the Company or not, the Customer grants the Company the right, at any time and without restriction, to edit, copy, publish, distribute, translate, and otherwise use, in any medium, any comment sent by the Customer.
The Company is not, and shall not be, obligated to (1) maintain the confidentiality of comments; (2) pay compensation to anyone for any comment submitted; (3) respond to comments.
The Company may monitor, edit, or remove content it deems, at its sole discretion, to be illegal, offensive, threatening, abusive, defamatory, pornographic, obscene, or otherwise objectionable, or which infringes upon any intellectual property or these Terms and Conditions of Sale.
The Customer agrees to write comments that do not violate the rights of third parties, including copyright, trademarks, privacy, personality rights, or other personal or property rights. The Customer agrees not to write comments containing illegal, defamatory, offensive, or obscene content, and that they will not contain computer viruses or other malicious software that could affect the functioning of the Site or other associated websites. The Customer agrees not to use a false email address, pretend to be someone else, or attempt to mislead the Company and/or third parties as to the origin of their comments.
The Customer is fully responsible for their published comments and their accuracy. The Company assumes no responsibility and disclaims all liability with regard to comments published by the Customer or any third party.
Article 14 – Severability
If any provision of these T&Cs is found to be illegal, void, or otherwise unenforceable for any other reason, such provision shall be deemed severable from the T&Cs and shall not affect the validity and enforceability of the remaining provisions.
These T&Cs supersede any prior or contemporaneous agreements, whether written or oral. The T&Cs are not assignable, transferable, or sublicensable by the Customer.
A printed version of the T&Cs and of any notices given in electronic form may be required in judicial or administrative proceedings relating to the T&Cs. The parties agree that all correspondence relating to these T&Cs shall be drafted in the French language.
Article 15 – Governing law and mediation
These Terms and Conditions of Sale are governed by French law.
The Site reserves the right to pursue criminal proceedings against any attempted fraudulent purchase or purchase using a prohibited, disputed, stolen, or falsified payment card. In such cases, no attempt at amicable settlement will be accepted.
The fact that any clause of these Terms and Conditions of Sale becomes void and unenforceable shall not call into question the validity of the other provisions, nor shall it exempt the Customer from fulfilling their contractual obligations.
Indemnity
You agree to defend, indemnify, and hold harmless the Company, its affiliated companies, officers, subsidiaries, affiliates, successors, assigns, administrators, directors, agents, service providers, attorneys, suppliers, and employees from any claim or demand, including reasonable attorneys' fees and legal costs, made by any third party due to or arising out of your use of the website or our products and services, your breach of these terms, or your violation of any of the acknowledgments, agreements, representations, warranties, and obligations set out herein.
National or cross-border disputes arising regarding the validity, interpretation, performance or non-performance, interruption, or termination of this contract may be submitted to mediation at the Customer's request.
https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage. The Mediator approved by the Consumer Mediation Evaluation and Oversight Committee (CECMC) is appointed as the Consumer Mediator, to facilitate the resolution of disputes between the Company and its Customers, for a period of three (3) years from September 17, 2026.
The European Commission's website describes the mediation process used and allows Customers to submit an online mediation request accompanied by supporting documents.
The dispute may not be examined by the Mediator if:
- the Customer cannot show that they have first attempted to resolve their dispute directly with the Company by way of a written complaint,
- the request is clearly unfounded or abusive,
- the dispute has previously been examined, or is currently being examined, by another mediator or by a court,
- the consumer submitted their request to the mediator more than one year after their written complaint to the Company,
- the dispute falls outside the Mediator's area of jurisdiction.
Mediation is free of charge for the Customer. If the Customer chooses to use a lawyer, a third party of their choice, or an expert to represent them at any stage of the mediation, they alone shall bear the associated costs.
The Mediator may not receive instructions from either party, nor be compensated based on the outcome.
Participation in mediation does not exclude the possibility of recourse to the courts. The parties remain free to submit their dispute to a judge under applicable legal provisions. In the event of a dispute before a court, jurisdiction is granted to the competent court in Finland.
Parts warranty:
The warranty is limited to 30 days from the date of purchase under normal conditions of use, excluding any failure caused by an external factor. Under these conditions, the seller agrees to replace the defective part.