Terms and Conditions of Use
Our personal data protection policy helps build a relationship of trust between you and our services, so we can offer you a positive experience in a fully transparent way.
Thanks to this policy, we can take your requirements into account and meet your expectations.
To honor your trust, bellelumine, we place the utmost importance on guaranteeing respect for your personal data, as well as the confidentiality of our customers (hereinafter "Your Data").
For complete transparency, and to guarantee you a secure experience on our website bellelumine.com in all its available versions and related applications (hereinafter the "bellelumine.com Site"), we make available how we handle your data, so that our services always respect your rights. In this way, we ensure the security, confidentiality, and integrity of your privacy and your data across all our platforms.
Our policy, and we ourselves, guarantee that all necessary precautions are taken to protect all of your data and to prevent its disclosure, loss, or alteration. This is why we provide you with everything you need to easily understand how we handle your data. This data will only be kept for as long as necessary for the management and processing purposes determined. You will, of course, be able to access and modify your data at any time, since it will be available in your personal account area on the bellelumine.com site.
To this end, we strive to take all necessary measures to comply with applicable data protection law.
Accordingly, the undersigned bellelumine.com commits, through this personal data protection policy, to respecting the essential principles of the European General Data Protection Regulation and French law regarding the protection of personal data, by making available to you information regarding the existence and terms of the data processing applied here (section 3), the rights you have regarding your data, as well as how we ourselves apply these rights (sections 6 and 10). Any information relating to potential transfers to a third country or to recipients is also made available, as well as the retention period of the data collected (section 5) and the security measures in place (section 9).
WHO ARE YOU?
When we refer to "you" in this Privacy Policy, it is simply because it directly relates to and concerns you as a customer of bellelumine.com, whether you have placed an order on the bellelumine.com site, are a customer of bellelumine.com because you created a customer account but have not ordered products or services, or have browsed the bellelumine.com site as a visitor without having created a customer account or placed an order.
FOR WHAT PURPOSES DO WE PROCESS YOUR DATA?
3.1. When do we collect your personal data?
Your personal data may be collected if you visit the bellelumine.com site, which uses cookies, if you create a customer account on the bellelumine.com site, if you place an order for one of our products or services, or if you agree to become a member of our newsletters (SMS, emails).
Your personal data is used to help streamline your browsing experience on the bellelumine.com site, as well as to offer you a more personalized experience. This allows us to better process your orders, offer installment payment options, prevent fraud, process necessary refunds, and manage your customer reviews.
3.2. Your browsing on the bellelumine.com Site
To enable you to browse the bellelumine.com site, we process your data based on your consent as the legal basis.
3.3. Processing of your orders
To be able to handle and process your orders, we use your data.
We use this data to manage mediation, customer relations (including through social media), our after-sales and remote selling services, and our marketing and business development activities for the bellelumine.com site, as well as for order management, delivery, and shipping.
The performance of the contract between the two parties (you and us) is the legal basis for the processing of this data.
bellelumine.com's legal obligation is the legal basis for processing when it comes to product recalls. Your consent or our legitimate interest, depending on the case, is the legal basis for processing related to marketing and business development activities. Your consent is the legal basis for the implementation of "flash" payment.
3.4. Installment payments
For orders involving installment payments, and for certain customers, your data is processed in order to offer you this type of payment. The performance of the contract between the two parties is the legal basis for processing this data. However, your consent remains the basis for processing your banking data.
3.4.1 Klarna
In order to offer you Klarna's payment options, we may need to share your personal data, including your contact details and order information, with Klarna, so that Klarna can assess whether you meet the requirements to use this service and tailor it to your needs. Your personal data transferred in this way will be processed in accordance with Klarna's privacy policy.
3.5. Customer reviews
In order to share your reviews with our customers and visitors, and to allow you to leave your own review on the bellelumine.com site, we use your data based on your consent or our legitimate interest.
3.6. Payment collection and fraud prevention
To enable payment collection and fraud prevention, we use your data.
This also allows us to help ensure the security of payments.
The performance of this contract between the two parties, as well as bellelumine.com's legitimate interest as data controller, are the legal bases for this processing.
3.7. Management of bellelumine.com's advertising operations
bellelumine.com's advertising operations are managed using your data.
This allows us to grow our customer and prospect data, manage prospect maintenance and technical activities, compile business statistics and advertising campaign studies, update the prospecting files of the organization responsible for managing opt-outs from telephone solicitation, manage solicitations, set up our contests and sweepstakes, or run any other promotional operation, excluding online gambling and games of chance.
The legal bases for the activities mentioned above are the user's consent or bellelumine.com's legitimate interest.
WHERE DOES YOUR DATA GO?
Your data is shared with several internal bellelumine.com departments.
It is not sent to third parties, except in the situations specified below:
In order to process your orders, your personal data may be shared with several service providers specializing in banking transactions, customer relations, after-sales service, delivery, IT development, website management, or the provision of warranties or insurance.
For installment payments, your data may be shared with providers such as payment and transaction centers (banks, etc.), or call centers for managing business processes or the customer experience, or, for customer reviews, with a provider responsible for collecting and processing customer reviews.
bellelumine.com's advertising division is managed using your data, in relation to advertising clients and advertisers.
DATA RETENTION
The data collected by bellelumine.com is retained only for as long as necessary to carry out the operations described in section 3 of our personal data policy.
We retain certain data collected by bellelumine.com for a set period:
In active records for prospects, for 3 years from the customer's last contact (and thus accessible by bellelumine.com's departments during that time). We do not perform intermediate archiving of this data (for data of administrative interest for certain services, such as litigation, retention periods are set by applicable statute-of-limitations rules).
Regarding our orders, your data will be kept in active records for 5 years from the end of use of the customer's orders, and in intermediate archives for a further 5 years after the end of the active record retention period. The same applies to customer records.
Regarding banking data, it is kept in active records for the entire period of validity of the bank card (plus one day). No intermediate archiving is carried out for banking data.
Cookies, their use, and retention periods are detailed in section 7 of our policy.
EXERCISING YOUR RIGHTS
6.1. You have the right to request access to, modification of, and correction of your Data.
6.2. You have the right to request restriction of the processing of your Data.
Important clarification: to do so, you must dispute the accuracy of your personal data for the time needed to allow us to verify its accuracy. Alternatively, if you believe that our use of your personal data is unlawful and you are requesting a restriction on its use rather than deletion. We no longer need to use your data for the purposes described in section 3, but your data is still needed to establish, exercise, or defend legal claims, or if you have exercised your right to object, for the time needed to determine whether our legitimate grounds override yours.
6.3. You have the right to request deletion of your Data.
If you request the deletion of your personal data, bellelumine.com will nevertheless retain the ability to keep it in intermediate archive format for as long as necessary to comply with its legal, accounting, and tax obligations.
6.4. You have the right to exercise your right to object to processing used for business development purposes.
In the case of email marketing, you have the right to request changes to, or unsubscribe from, newsletters by clicking the "unsubscribe" link included in all newsletters, or by visiting the contact page on the bellelumine.com site directly.
In the case of SMS marketing, you can unsubscribe by texting "STOP SMS" to 36007, or by visiting the contact page on the bellelumine.com site.
6.5. You have the right to provide post-mortem instructions regarding the retention, deletion, and disclosure of your personal data.
In the absence of such instructions, your successors and heirs may contact bellelumine.com to gain access to the uses of this data and to allow for the "organization and settlement of the deceased's estate" and/or to close the account on the site and/or request that processing of the personal data be discontinued.
You may also request that your data not be disclosed to a third party in the event of death.
6.6. You have the right to request your right to data portability.
6.7. You have the right to withdraw your consent regarding processing based on this legal basis.
Important clarification: If you decide to withdraw your consent, this will not affect the lawfulness of processing carried out before your withdrawal.
6.8. You have the right, at any time, to lodge a complaint with the relevant supervisory authority (in France, the CNIL: www.cnil.fr).
To exercise your rights, please send your request (along with your email, first and last name, a copy of your ID, and postal address) to bellelumine.com's data protection officer by email at contact@bellelumine.com and/or by mail to bellelumine.com.
We will respond within a maximum of one (1) month from the date your request is received.
COOKIES
7.1. What is a cookie?
When you browse a website such as bellelumine.com, it may, depending on your choices, place a text file on your device (computer, phone, or tablet) via your browser.
This text file is called a COOKIE. This cookie then allows a website such as bellelumine.com, for the duration of the cookie's validity or storage period, to identify your device when you visit again.
Only the party that issued a cookie can read or modify the information it contains.
7.2. What are cookies used for on bellelumine.com?
Cookies can be classified into different categories. Some are issued directly by bellelumine.com and its service providers, while others sometimes come from third-party companies.
7.2.1. Cookies issued by bellelumine.com and its service providers
There are several categories of cookies that may be placed on your device when you browse our website:
7.2.1.1. "Essential" Cookies
To access our site, "essential" cookies are necessary; for example, they enable you to place an order.
Without them, you might experience browsing issues on the site and be unable to place an order.
"Essential" cookies also allow bellelumine.com to monitor its activity.
They may be placed on your device by bellelumine.com or by its service providers.
7.2.1.2. "Analytics and Personalization" Cookies
"Analytics and personalization" cookies are not mandatory; they help make your searches easier and optimize your experience with us. Thanks to them, we can better target your expectations, tailor our offers, and maximize how our site is organized.
7.2.1.3. "Advertising" Cookies
Advertising cookies are displayed in the spaces reserved for advertising on our site. This benefits you by improving and optimizing your browsing time through the display of relevant offers and advertisements.
To do this, "advertising" cookies target your expectations in real time and offer you advertising content tailored to your current interests, based on your recent browsing history on other sites.
This helps avoid showing you advertising content that is of no interest to you. Likewise, bellelumine.com prefers its offers and ads to be shown to users who would be interested in them.
The advertising content offered may contain cookies issued by bellelumine.com or its service providers, or by third parties through the association of a cookie with an advertiser's advertising content.
7.2.2. Cookies issued by third-party companies
Third parties using cookies on our site do so under their own privacy policy. These cookies are not necessary for use of our site.
7.2.3. Cookies issued by third-party applications integrated into our site
While browsing our site, we may include third-party software applications, in order to give you the ability to share content and/or your opinions from our site with others, for example when you click on "share" or "like" buttons originating from social networks.
These social networks may, through these buttons, identify you even if you did not use them while browsing the site. They can do this if, during your last visit to the site, you were simultaneously logged in or active on your device with your social network account. We have no control over how they use this information, nor over the data they hold.
To learn more about the use of your data and advertising content, you can visit your social networks and review their personal data protection policies. Through these policies, you should be able to manage your settings according to your preferences on your user accounts for each social network you are registered with.
Privacy policy of the aforementioned social networks, click on the social network of your choice:
Facebook: https://fr-fr.facebook.com/privacy/explanation
Twitter: https://twitter.com/fr/tos
Google+: https://policies.google.com/terms?hl=fr
Regarding our advertising operations, as mentioned above, all our advertising spaces may contain cookies from third parties (the advertiser behind the ad shown, the advertiser's third-party service providers, etc.).
Using these cookies, for the duration of their validity, they can display ads in the spaces made available for third-party advertising, track the number of pieces of content they show in our spaces, determine the audience for these ads and the number of clicks; this allows them to claim amounts owed to them and compile their statistics. They may also determine that your device previously visited another site containing one of their ads, allowing them to target you and personalize their content accordingly.
7.3. Options offered by your browser software (Internet Explorer, Firefox, Google Chrome, etc.)
Your browser software has many options available that you can adjust according to your preferences. This allows you to accept or refuse cookies on your device.
However, if you choose to allow these cookies to be stored on your device, they will be automatically stored on your device whenever you visit sites or content containing cookies.
Depending on your preferences, you can choose to enable a prompt asking whether you accept or refuse cookies before they are potentially stored, or refuse this storage every time.
However, it is important to note that the choices you make during this configuration may affect or alter your browsing experience on the Internet or on certain sites or services that require the use of these cookies (such as placing an order on our site, for example).
If you choose to refuse these cookies on your device or delete those already stored, we accept no liability for any resulting impairment of our services caused by our inability to store or access the cookies required for them to function.
7.3.1. How to choose your settings depending on your browser?
You have various options and choices available depending on your browser. To learn more, you can consult the help menu of your browser.
Internet Explorer™: http://windows.microsoft.com/en-US/windows-vista/Block-or-allow-cookies
Safari™: https://support.apple.com/kb/PH19214
Chrome™: http://support.google.com/chrome/bin/answer.py?hl=en&answer=95647
Firefox™: http://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences
Opera™: http://help.opera.com/Windows/10.20/en/cookies.html
TRANSFERS OUTSIDE THE EUROPEAN UNION
Most of the time, your data is stored within the European Union.
However, when our service providers are located outside the European Union, we share some of your data with third countries, including third countries for which the European Commission has not carried out an assessment of the level of compliance.
In such cases, we take the necessary steps to ensure that this data sharing complies with applicable regulations and that the protection of your privacy and fundamental rights is guaranteed (for example, through the use of European Commission standard contractual clauses).
The data protection officer can, upon request, provide you with further information regarding data transfers.
SECURITY MEASURES
Through the technical and organizational measures we implement, we are able to guarantee a level of security appropriate to the risks to the rights and freedoms of individuals, as referred to in section 2. To do this, we take into account the nature, scope, context, costs, and state of the art, as well as the purposes of processing and the risks identified.
In addition, we comply with the PCI DSS payment card industry security standard, reflecting our commitment to security.
PROFILING AND AUTOMATED DECISION-MAKING
Through the automated processing we use (such as profiling), you are subject to legal effects that affect you.
All of this is necessary for the conclusion or performance of the contract that binds you to us.
This is how we are able to offer and carry out automated customer identification and "4x installment payment." This process is based on the analysis of various factors relating to the type of products, the services ordered, or the customer's profile.
If the risk assessed through these statistics is deemed too high (fraud/non-payment), this payment method will not be offered.
However, if you wish, you may request human intervention even though decisions are automated, allowing you to express your point of view and/or object to the automated decision.
POLICY UPDATES AND REVIEW
Our personal data policy will be updated whenever necessary in order to remain compliant with applicable data protection regulations (at least every three (3) years).