Return, Refund and Cancellation Policy
Order Cancellation and Modification Policy
We process and ship all orders very quickly, so we cannot guarantee any modification or cancellation once your order has been placed.
If you wish to modify or cancel your order: contact our customer service as soon as possible by email* at contact@bellelumine.com
We will do our best to modify or cancel your order if it has not yet been processed at our warehouse.
*To speed up the processing of your request, please indicate "Cancel my order" in the subject line of your email, along with your full name and order number in the body of the email.
Return and Refund Policy
If your order has already been shipped, don't worry — you can still return it to receive a refund, subject to the rules below.
Our refund policy lasts 30 days.
If 30 days have passed since you received your purchase, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in its original packaging. The shipping label on the package must also be present and intact.
For obvious hygiene reasons, we cannot accept a return once the device has been used.
Additional items that cannot be returned:
- Gift cards
- E-books
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once we receive and inspect your returned item, we will send you an email to confirm that we have received it.
We will also notify you of the approval or rejection of your refund request.
If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days (up to one week).
Shipping costs are only refundable in the case of cancellation before the package has been shipped.
Late or missing refunds:
- Check your bank account
- Contact your bank
- Processing generally takes 7 to 14 business days
If you've done all of this and you still have not received your refund, please contact us at contact@bellelumine.com
Late or missing refunds (if applicable)
If you haven't received a refund yet, first check your bank account again.
Then contact your credit card company, as it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time required before a refund is posted.
If you've done all of this and you still have not received your refund, please contact us at contact@bellelumine.com
Sale items (if applicable)
Only regular priced items may be refunded.
Unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged.
If you need to exchange it for the same item, send us an email at contact@bellelumine.com
Shipping
To return your product, you should contact us by email at: contact@bellelumine.com, and we will provide you with the return procedure and the address of our warehouse able to receive returned packages.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. You will be responsible for paying your own shipping costs for returning your item.
Returned items are your responsibility until they reach us.
If you are shipping an item over €50, you should consider using a trackable shipping service or purchasing shipping insurance.
We don't guarantee that we will receive your returned item.